Contact us
Celtic Dawn:
01792 510901
Celtic Cartref Celtiadd
01792 846518
"Care Without Compromise"
Information on Celtic Dawn
Environmental Health have been invited to visit the Home but declined given the size and nature of the business. Despite this the Home are committed to high standards of hygiene, for this purpose a daily/weekly cleaning rota and maintenance programme will be implemented. (The latter will also be addressed within the Annual Development Plan for the Home.) The staff will ensure that the Home is kept free from offensive odours through implementing good housekeeping routines and also ensuring waste is disposed of appropriately. Where there is a need for clinical waste disposal appropriate arrangements will be made for this and a Duty of Care Certificate held.
To assist in ensuring the privacy and dignity Staff will knock, wait for a reply and only enter service users rooms after having sought and been given approval. However there may be occasion when it will be necessary for staff to enter the individuals' room in the case of an emergency or in order to keep up the standard of hygiene/cleanliness. In case of the latter it is envisaged that the service user will participate, to an extent, in this activity as part of their agreed daily living skills plan. Service users meetings will be held monthly, and records/action plans resulting from these held. The service users are welcome to have a representative present at these meetings should they choose. The proprietor/or his representative will also be present occasionally or be available at the request of the individual to discuss issues in private if required.
Admission to the Home
This will be through a referral from Care Managers and individuals needs will have been assessed accordingly. The Manager of the Home will visit the individual service user at their residence, with a staff member to introduce themselves and carry out an assessment of how the Home will meet the individuals' needs, this will cover a range of health and social needs and both assessments will be collated into a Care Plan that is agreed with the Service User and their Care Manager. This will ensure the care provided is tailored to the individuals' needs and wishes. The Care Manager will review this documentation, as statutorily required, on an annual basis or as needs dictate, i.e. if there is a change to the needs of the individual. The staff at the Home will review this Care Plan bi-monthly and where needs dictate as before. Service Users and their representative will be encouraged to participate in this area. All information will be treated confidentially.
Pets
Will need to be discussed with the Manager prior to arrival . This will be totally dependent on circumstances and the pet at the time.
Placements
The individual will have the opportunity to visit and 'test drive' the Home prior to any permanent agreements being made. Such visits can include overnight stays and the opportunity to have a meal etc. The Home welcomes the individual's family or a friend to join them for such visits.
All placements will be subject to a three months trail period, post agreements. This will assist in ensuring appropriate placements are made and that the individuals concerned can relate to each other and live together where their needs are met appropriately. If we feel the home is not suitable for a particular person we will always give the reasons why and offer advice on how to look for help elsewhere.
Celtic Care Ltd will not make emergency admissions.
Fees
Fees will be calculated on an individual needs basis but will be shown on the Contract of Service Provision with details of what fees cover.
Service User Participation
The Service Users will be encouraged to assist in ensuring that the Care and running of the Home is as they require. Bi-monthly meetings with the service users and their representative, if they choose will be undertaken and records held. An action Plan will be also be drawn up and implemented as appropriate.
Fire Safety
The Home has been equipped with a LD 2 fire - detection and emergency lighting system. All doors at the Home meet the required fire safety standard. (higher standard than usual for a Home of this size). All staff will receive training in this area from the Fire and Rescue Authority. Appropriate drills and tests will be undertaken to ensure the safety of all individuals within the Home.
Complaints/Concerns/Comments
If the service user, staff, family friends or placing authority have any issues or concerns regarding the service provided at the Home they can speak to any member of staff, the manager or proprietor at any time. Alternatively they can write to the Home or proprietor. All such comments/complaints will be addressed as a matter of urgency. The Manager will respond with 48 hours, either by phone or face-to-face contact. The issues will be discussed on every occasion with the proprietor and appropriate steps to resolve issues raised or suggestions made within 28 days of receipt. If the response does not meet with approval then the individual can seek further discussion/resolution through the proprietor. The Individual can also contact the placing Authority or the Care Standards Inspectorate for Wales as detailed in the Complaints Procedure (attached), at any time.
Celtic Care (Swansea) Ltd, are committed to providing a high standard of quality individualised care to Service Users, we aim to work with service users, Care Standards Inspectorate For Wales, placing authorities and friends and family to ensure such.